FULL DETAILED STORY: I placed an order on Gear Zone Tactical’s website, www.gearzonetactical.com, December 1st, 2014. My order consisted of a Quantity Order of 2 for the ITEM ID#: 74251-BR-28-34 (5.11 Tactical Men’s Tactical Pants-CLOSEOUT!) priced for $22.99 plus an $8 UPS Ground shipping charge. I chose the color “Brown”, thinking that was the appropriate selection for the color that I wanted, the “Khaki” color that was offered on the picture for this item. On December 3rd, 2014, I received a call at 9:22 a.m. from a Gear Zone representative named Tracy informing me that there was only one pair of “Brown” pants in stock for the pant size that I chose. She said that she could send that last pair and provide me with another pair of pants in a “Lighter Brown”, if I was interested. As soon as she said that, I asked her to clarify the shade of the “Brown” that I ordered. I asked her, “The ‘Brown’ that I ordered, is it a ‘Brown-Brown, as in Dark Brown’ because I was wanting a Light Brown, as in a ‘Khaki’ color.” She confirmed that the “Brown” color was a “Dark Brown”, and cited my words: “Brown-Brown, as in Dark Brown”. I told her, “No, I need a Light Brown not a Dark Brown. I wanted a Light Brown, a ‘Khaki/Tan/Beige’ color. My husband needs a ‘Khaki-Light Brown’ pant color for his job”. I also said, “Holy Cow! I would have ordered the wrong color if you would not have called, Thank You!” Tracy then asked if I wanted both pairs of pants in the “Lighter Brown” instead of one pair in the “Brown” color that I originally ordered. I told her that I did want the “Lighter Brown” and thanked her profusely for calling me and correcting the error that I would have made. “I am so glad that you called, otherwise I would have been upset for ordering the wrong color. Thank Goodness that you only had one pair of pants in the Brown color!” I thanked her several times during this conversation including a compliment of the “Excellent Customer Service” of notifying me as soon as possible of the order conflict and then clarifying the actual colors. She did provide me with a disclaimer that the “Light Brown” color would be slightly off but it would be a “Light Brown”. I immediately confirmed that it would look like a “Khaki/Tan/Beige, a Light Brown” color and she said “Yes”. I told Tracy to continue with the order, thanked her one last time for everything, told her some sort of “Good-bye” closing to our phone conversation, and hung up. I received my order the following evening but did not open the package until much later and saw that I received 2 pairs of pants that were a “Dark Greyish-Green” pants color. I called the next day, December 5th (Friday), and spoke to a male representative telling him of my conversation with Tracy, wanted to confirm that I wasn’t going to accidentally receive a total of 4 pairs of pants since I received my order the very next day of my conversation with Tracy and did not know if someone else may have fulfilled my order unbeknownst to her, and to explain that I received the wrong color of pants. After placing me on hold, the gentleman informed me that Tracy told me that the pants were going to have a “Green tint” to them and if I do not want the order, I am responsible for the return shipping charge. I told him that Tracy never told me of the “Green tint” because if she did, I would have cancelled my order. I also expressed my understanding of the company’s policy of it being the customer’s responsibility to pay for any orders that are not wanted but if the company made the error then the company should be responsible for the return shipping. He placed me on hold again and informed me that “Tracy says that she did tell me of the “Green” color in the pants and that the company will not pay for the shipping”. I told him to put Tracy on the phone; no point in being placed on hold for him to consult with Tracy if she was nearby. After Tracy said “Hello”, I returned the salutation and began to replay the conversation that I just had with the gentleman. She threatened to hang up on me if I was going to interrupt her. I told her that she was not saying anything and that it was her that interrupted me. She then informed me that she mentioned that the pants would have a “Green tint” during our Wednesday conversation. When I told her that she never mentioned the color green, she again threatened to hang up on me and I replied that I was correcting her. She once again informed me that she was going to hang up on me if I were to continue interrupting her and I told her “Fine, talk”. She then proceeded to tell me that she told me that the “Khaki pants are slightly darker with a tint of green” and that she told me this on Wednesday. She offered to send me “Khaki” colored pants at a price double the amount that I paid for one pair because they were not a “Closeout” price; the price for the “Khaki” colored pants were approximately $45. Also, if I do not want them then I am to return them at my own cost. After a few moments of silence, I asked her if she was done speaking so I do not receive another threat of her hanging up on me for interrupting her. She told me that she never threatened me and I told her that if she is going to constantly tell me that she will hang up on me if I interrupt her then that is considered as a threat. I reminded her of our Wednesday conversation and that there never was a mention of any color other than a “Brown” color. I expressed the importance of having pants color being as close to Khaki as possible and reiterated that if she would have mentioned any dark color, I would have cancelled my order because of that importance mentioned above. I informed her that the pants that I received were a dark color, the opposite of what I needed. I also told her that I am aware of the return policy and although I agree with the policy, it should not be the customer’s responsibility when the company fulfilled the order incorrectly; if the order was unintentional. During “my time” of speaking, Tracy continued to interrupt me and I reminded her that I did stop interrupting her so that she may be able to speak without any interruptions and for her to reciprocate the same respect towards me. She, once again, informed me that if I am going to interrupt her when she is speaking then she will hang up on me. When she said that to me again, I set my phone down and expressed my frustration towards her threats by making a remark of, “Oh, my God! I am not allowed to interrupt her but she can interrupt me?!?!”; it was not intended toward her but I’m sure she may have heard it. I told Tracy, “If you would just send me a label paying for the shipping to return the pants since I received the wrong order, I can receive a full refund. You will not have to worry about me placing any other orders”. She hung up on me at that time. Tracy did ask me to stop yelling at some point during our Friday conversation. I did not feel that I was yelling but admit that I was speaking at a slightly higher volume due to complaints from others who claimed that I could not be heard at my normal volume due to my phone case. I did not get the chance to explain that before she accused me of interrupting her and she threatened to hang up on me again. I would like to add that Tracy never offered to sell me pants that were a “Khaki” color (a lighter Brown), mentioned during our Wednesday conversation when I mentioned that I was wanting pants that were a “Khaki/Tan/Beige, Lighter Brown” color. This should also provide the exact information necessary that Gear Zone was not going to send me pants of the color that I was wanting. The solution I would like to happen is to receive a postage-paid label to return the order that was not correctly fulfilled and receive a refund of $53.98. The label may be mailed at the email or mailing address Gear Zone has on file, which is also listed below. I filed a complaint with the Better Business Bureau. They suggested that I file a dispute charge with my banking institution and under NO circumstance, return the pants until BBB has had the chance for Gear Zone to show willingness to resolve this matter. If I do not like the order I placed, I agree that it is the customer's responsibility to return the product at my cost. However, it is the Company's ERROR -- THEY SHOULD PAY FOR THE RETURN SHIPPING CHARGE! Do NOT trust the colors of their clothing, even when they provide a list of available colors. Dark Greyish-Green color does NOT equal Khaki/Tan/Beige, a LIGHT BROWN color. UGH!!!! SUGGESTION: *File a complaint with the Better Business Bureau, www.bbb.org. They may not be able to always get the company to work with them, and assist in resolving the issue, but it will affect their "grade" with BBB & several people look at that. *File a Credit Charge/Transaction Dispute with your financial institution to get your money back and the assistance of your banking facility to help.
MFer's are doing me the same way. Unfreaking believable.
And to think that I spent over $100.00 with these ppl. Live and learn. I almost got scammed last week but I knew something wasn't right and I googled the site a d sure enough...BS. Just wish that I had checked this one first.
The other BS site BTW I believe is called glockstore. Stay away!!