Resolved
Ricky R Sgs

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Resolved: Paid for item I never received

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GearZone Tactical - Paid for item I never received
Updated by user Dec 30, 2023

Company fixed the issue and I have been provided with apology.

Original review Nov 30, 2023
I ordered a CAA vertical grip and received an email acknowledging my purchase. Another email would be sent when shipped. I am still waiting and have sent multiple emails to find out the status of the order. Not a single response and calling only leads to an answering machine. It looks like I'm out my money and nothing to show for it.
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Loss:
$37
Cons:
  • Selling things and not sending to customer

Preferred solution: Full refund

User's recommendation: Stay away

Ronald L Zhs

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Verified Reviewer
| map-marker Manchester, New Hampshire

Terrible customer sevice

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Updated by user Feb 06, 2021

Have not herd from them.will never buy from them again

Original review Jan 07, 2021
Ordered on 12/02/2020 said item was in stock, have not been delivered. Sent an e-mail no response send a second one today not buy d but after reading other reviews do not have hope.
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Preferred solution: Full refund

User's recommendation: do no recomend

James P Dee
map-marker Ocean Isle Beach, North Carolina

Fraudulent website shows inventory in stock but actually isn't!

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To call this company BAD would be upgrading how they really are! They do not even try to pretend to care about their customers! They are by far the worse company I have ever had the displeasure of dealing with. I initially went to their website, www.gearzonetactical.com and found a scope for my rifle that I had been looking for, they showed a decent price and showed 4 in stock. So, I placed my order. I almost immediately received an email confirming my order and telling me it was being processed. Great... So, I wait 5 days and keep hoping to get a tracking # and confirmation that it shipped, but nothing. So, I send out a friendly email asking for an update. I hear nothing back for 3 more days. So, I shoot out another email asking nicely, but firmly for an update. Again, nothing. Now, on day 10 I shoot out another email saying, I need to know what is going on with my order, it has been 10 days and I have heard nothing and that this is unacceptable. I finally get an email back on day 11, only 1 sentence.. We do not have your scope in stock, we only have a different model. That's it! No other response, no other words of any kind! After wasting 11 days they don't even try to offer a fake apology, an offer to ship the different model, nothing! Just a complete blow off and the whole experience with them is just a huge waste of time! I can't urge anyone reading this, who may be thinking about placing an order or shopping with these guys NOT TO! They clearly DO NOT CARE ABOUT CUSTOMERS and will just ignore you and then blow you off with their could careless attitude. Buyer beware, stay clear of this fraudulent company and do not believe them when their site shows an item in stock!
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User's recommendation: Stay Away! They do not value customers, just read how they treated me!

1 comment
Guest

MFer's are doing me the same way. Unfreaking believable.

And to think that I spent over $100.00 with these ppl. Live and learn. I almost got scammed last week but I knew something wasn't right and I googled the site a d sure enough...BS. Just wish that I had checked this one first.

The other BS site BTW I believe is called glockstore. Stay away!!

Anonymous
map-marker Greensboro, Alabama

To warn people about the internet ordering

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I ordered an Aimpoint Pro for my AR15 from them. I waited 4 days without a response. Forget trying to call because it always goes to answering machine. On the fifth day I scanned the web for another number and finally got someone. I asked her to please check on my order. She said oh we dont have it in stock and I was gonna call Aimpoint today. I told her just to cancel my order and send me a cancellation email. I have yet to see the email and who knows if she even canceled it. So people beware of internet costumer service. It needs a lot of help.
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User's recommendation: Beware of internet ordering from them.

Anonymous
map-marker Vista, California

Slow customer service and backordered products

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It's now been a month and a half since I've ordered my Warrior Assault Systems plate carrier from their site (ordered on the 17th of July). I'd understand if the site stated the carrier was backordered but there is nothing on their site page for the Recon Plate Carrier MK1 Combo by Warrior Assault Systems stating any of that. They make it seem as if the carriers are in stock and ready to ship. Customer service has been a disappointment as well, I've now had to call 3 separate times to find out what's even going on with my order and that's after I waited for the period of a month. The first time, they notified me that it'd be back in stock on the 17th of August and that they'd be shipping out to those who ordered by the 18th. Ok, great. Waited a week, no email, no phone calls, nothing. I waited until the 25th and called back, curious as to what was going on. This time they told me they'd email Warrior Assault Systems to find out what was going on and give me a call back the same day or that friday, the 26th, in regards to the order. No correspondence ever arrived. I finally called today and the woman on the phone once again told me they'd email Warrior Assault Systems to "find out the status of the plate carriers," and that they'd "call me back today" (the 29th of August). No phone call, no email correspondence. Nothing. I work retail and I understand that sometimes distributors can be a pain, but for the love of god, if you're not posting that items are backordered and leaving customers in the dark about the status of the order, you're in the wrong. I want my order cancelled immediately (order number 13629) and I will never be doing business with your company again.
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Reason of review:
Order processing issue
Sandralee Bgg

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Verified Reviewer
| map-marker Cuba, New Mexico

5 Round Ak-47 Magazine Review

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Ordered two five round ak mags MONTHS ago. The mags arrived over 4 months later, dont fit the wapon as advertised and when I asked about it was told by Tracy that they would do nothing and to deal with the manufacturer. Nothing like a company that passes the buck. Ill not order from them again
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Reason of review:
Problem with delivery
Anonymous
map-marker Fort Riley, Kansas

Wrong Product Color Sent After I talked to the OWNER, Tracy!

GearZone Tactical - Wrong Product Color Sent After I talked to the OWNER, Tracy!
FULL DETAILED STORY: I placed an order on Gear Zone Tactical’s website, www.gearzonetactical.com, December 1st, 2014. My order consisted of a Quantity Order of 2 for the ITEM ID#: 74251-BR-28-34 (5.11 Tactical Men’s Tactical Pants-CLOSEOUT!) priced for $22.99 plus an $8 UPS Ground shipping charge. I chose the color “Brown”, thinking that was the appropriate selection for the color that I wanted, the “Khaki” color that was offered on the picture for this item. On December 3rd, 2014, I received a call at 9:22 a.m. from a Gear Zone representative named Tracy informing me that there was only one pair of “Brown” pants in stock for the pant size that I chose. She said that she could send that last pair and provide me with another pair of pants in a “Lighter Brown”, if I was interested. As soon as she said that, I asked her to clarify the shade of the “Brown” that I ordered. I asked her, “The ‘Brown’ that I ordered, is it a ‘Brown-Brown, as in Dark Brown’ because I was wanting a Light Brown, as in a ‘Khaki’ color.” She confirmed that the “Brown” color was a “Dark Brown”, and cited my words: “Brown-Brown, as in Dark Brown”. I told her, “No, I need a Light Brown not a Dark Brown. I wanted a Light Brown, a ‘Khaki/Tan/Beige’ color. My husband needs a ‘Khaki-Light Brown’ pant color for his job”. I also said, “Holy Cow! I would have ordered the wrong color if you would not have called, Thank You!” Tracy then asked if I wanted both pairs of pants in the “Lighter Brown” instead of one pair in the “Brown” color that I originally ordered. I told her that I did want the “Lighter Brown” and thanked her profusely for calling me and correcting the error that I would have made. “I am so glad that you called, otherwise I would have been upset for ordering the wrong color. Thank Goodness that you only had one pair of pants in the Brown color!” I thanked her several times during this conversation including a compliment of the “Excellent Customer Service” of notifying me as soon as possible of the order conflict and then clarifying the actual colors. She did provide me with a disclaimer that the “Light Brown” color would be slightly off but it would be a “Light Brown”. I immediately confirmed that it would look like a “Khaki/Tan/Beige, a Light Brown” color and she said “Yes”. I told Tracy to continue with the order, thanked her one last time for everything, told her some sort of “Good-bye” closing to our phone conversation, and hung up. I received my order the following evening but did not open the package until much later and saw that I received 2 pairs of pants that were a “Dark Greyish-Green” pants color. I called the next day, December 5th (Friday), and spoke to a male representative telling him of my conversation with Tracy, wanted to confirm that I wasn’t going to accidentally receive a total of 4 pairs of pants since I received my order the very next day of my conversation with Tracy and did not know if someone else may have fulfilled my order unbeknownst to her, and to explain that I received the wrong color of pants. After placing me on hold, the gentleman informed me that Tracy told me that the pants were going to have a “Green tint” to them and if I do not want the order, I am responsible for the return shipping charge. I told him that Tracy never told me of the “Green tint” because if she did, I would have cancelled my order. I also expressed my understanding of the company’s policy of it being the customer’s responsibility to pay for any orders that are not wanted but if the company made the error then the company should be responsible for the return shipping. He placed me on hold again and informed me that “Tracy says that she did tell me of the “Green” color in the pants and that the company will not pay for the shipping”. I told him to put Tracy on the phone; no point in being placed on hold for him to consult with Tracy if she was nearby. After Tracy said “Hello”, I returned the salutation and began to replay the conversation that I just had with the gentleman. She threatened to hang up on me if I was going to interrupt her. I told her that she was not saying anything and that it was her that interrupted me. She then informed me that she mentioned that the pants would have a “Green tint” during our Wednesday conversation. When I told her that she never mentioned the color green, she again threatened to hang up on me and I replied that I was correcting her. She once again informed me that she was going to hang up on me if I were to continue interrupting her and I told her “Fine, talk”. She then proceeded to tell me that she told me that the “Khaki pants are slightly darker with a tint of green” and that she told me this on Wednesday. She offered to send me “Khaki” colored pants at a price double the amount that I paid for one pair because they were not a “Closeout” price; the price for the “Khaki” colored pants were approximately $45. Also, if I do not want them then I am to return them at my own cost. After a few moments of silence, I asked her if she was done speaking so I do not receive another threat of her hanging up on me for interrupting her. She told me that she never threatened me and I told her that if she is going to constantly tell me that she will hang up on me if I interrupt her then that is considered as a threat. I reminded her of our Wednesday conversation and that there never was a mention of any color other than a “Brown” color. I expressed the importance of having pants color being as close to Khaki as possible and reiterated that if she would have mentioned any dark color, I would have cancelled my order because of that importance mentioned above. I informed her that the pants that I received were a dark color, the opposite of what I needed. I also told her that I am aware of the return policy and although I agree with the policy, it should not be the customer’s responsibility when the company fulfilled the order incorrectly; if the order was unintentional. During “my time” of speaking, Tracy continued to interrupt me and I reminded her that I did stop interrupting her so that she may be able to speak without any interruptions and for her to reciprocate the same respect towards me. She, once again, informed me that if I am going to interrupt her when she is speaking then she will hang up on me. When she said that to me again, I set my phone down and expressed my frustration towards her threats by making a remark of, “Oh, my God! I am not allowed to interrupt her but she can interrupt me?!?!”; it was not intended toward her but I’m sure she may have heard it. I told Tracy, “If you would just send me a label paying for the shipping to return the pants since I received the wrong order, I can receive a full refund. You will not have to worry about me placing any other orders”. She hung up on me at that time. Tracy did ask me to stop yelling at some point during our Friday conversation. I did not feel that I was yelling but admit that I was speaking at a slightly higher volume due to complaints from others who claimed that I could not be heard at my normal volume due to my phone case. I did not get the chance to explain that before she accused me of interrupting her and she threatened to hang up on me again. I would like to add that Tracy never offered to sell me pants that were a “Khaki” color (a lighter Brown), mentioned during our Wednesday conversation when I mentioned that I was wanting pants that were a “Khaki/Tan/Beige, Lighter Brown” color. This should also provide the exact information necessary that Gear Zone was not going to send me pants of the color that I was wanting. The solution I would like to happen is to receive a postage-paid label to return the order that was not correctly fulfilled and receive a refund of $53.98. The label may be mailed at the email or mailing address Gear Zone has on file, which is also listed below. I filed a complaint with the Better Business Bureau. They suggested that I file a dispute charge with my banking institution and under NO circumstance, return the pants until BBB has had the chance for Gear Zone to show willingness to resolve this matter. If I do not like the order I placed, I agree that it is the customer's responsibility to return the product at my cost. However, it is the Company's ERROR -- THEY SHOULD PAY FOR THE RETURN SHIPPING CHARGE! Do NOT trust the colors of their clothing, even when they provide a list of available colors. Dark Greyish-Green color does NOT equal Khaki/Tan/Beige, a LIGHT BROWN color. UGH!!!! SUGGESTION: *File a complaint with the Better Business Bureau, www.bbb.org. They may not be able to always get the company to work with them, and assist in resolving the issue, but it will affect their "grade" with BBB & several people look at that. *File a Credit Charge/Transaction Dispute with your financial institution to get your money back and the assistance of your banking facility to help.
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Reason of review:
Receive label to return wrong order sent & receive full refund of $53.98.
3 comments
Guest

You ordered brown, we were nice enough to contact you to confirm the color. You spoke with CSA Jeff.

Your first comment to the CSA is that you get confused easily. The color in the image is there for you to see the style of pants. Other colors are listed. The color in the picture is obviously not the color of all of the pant choices.

We asked you what color you wanted. You said khaki color. We explained the closest color to khaki was sage for the CLOSEOUT pant.

You didn't want to pay full price for the khaki in the NON-CLOSEOUT pant. We had sent an email to you to resolve the issue but didn't hear back from you.

Tracy Rinehart

Owner GearZone Tactical

816-899-****

Guest
reply icon Replying to comment of Guest-933163

The Better Business Bureau advised me to go through them once I filed my complaint. I forwarded the negative email that you sent me to the BBB.

Because of you were uncooperative with the BBB regarding my complaint, they have advised me to contact another party since you FAILED to respond to the BBB's communication until just recently (an ENTIRE MONTH later!).

When BBB contacted me once you followed BBB's protocol, I ACCEPTED the return label but have NOT received the Return LABEL.

However, I do NOT want Store Credit but a Refund. You have chosen to NOT follow your OWN Return Policy on your website.

With your continued lack of respect and the desire to degrade THIS consumer, providing me with the Return Label and my Refund will provide a VERY happy solution: YOU WILL NEVER HAVE ANY DEALINGS WITH ME AGAIN; an acceptable resolution you should WANT to embrace....

Or do you ENJOY STEALING money from Active Duty Military Members?

Guest
reply icon Replying to comment of Guest-933163

For the Record:

You contacted me because you were unable to fulfill my order: 2 pairs of pants...

It was Tracy who called me regarding this.

The only statement I made regarding being "confused" was confirming that I was not receiving MULTIPLE orders because I received a package LESS THAN 24 HOURS AFTER SPEAKING WITH TRACY about not having the ability to fill the original order. "I don't want there to be any confusion by receiving TWO orders from your company".

That is the comment made to the Gentleman who answered MY call when I received the GREEN pants LESS THAN 24 HOURS AFTER SPEAKING WITH TRACY.

Sage was NOT mentioned until AFTER I received the pants...

IF "Sage" was mentioned when Tracy called about not being able to fulfill my original order, I would have cancelled. "Green" is NOT the color my husband could wear on certain "tasks" while deployed.

Full price Khaki Colored Pants were NOT suggested until AFTER I received Dark Green Pants. I understand the reasoning for Gear Zone to be familiar with this website....

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Anonymous
map-marker Mesa, Arizona

Unprofessional Outfit

Went to GearZone Tactical website. They advertised several items on sale. I placed my order and put the items in the basket. Did not see any message stating they were not in stock. I immediately received an email from them saying they have received my order. Another email to be sent when items ship. I checked my CC account and it was billed for the full amount. A week goes by and no communication from GearZone Tactical. I send an email inquiring of status...no reply. A couple of days later I send another email inquiring of the status of my order and if they don't respond within a couple of days I will cancel the order. I immediately received an email from them stating that the items are not in stock and the manufacturer has discontinued them. Sure would have been nice of them to inform of that in a reasonable amount of time. They immediately took my money at the time of the order. If the items are not in stock and they do not plan on getting any more in, they need to quit advertising the items at a great sale price. False advertising and poor customer communications. I won't be doing business with them anymore.
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Reason of review:
Order processing issue
Anonymous

Do not order from this company!!!

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I have lost time and money placing an order with this company. They are completely un-professional and I regret having done business with this small town, small time, outfit. I urge you to find another supplier or you too will regret it. They are full of excuses of why I haven't received my order. They have failed me, the customer, in every way possible and I am writing this to warn all of you in the hope that your time and money won't be wasted as mine was. All in all I think that being lied to by GearZone Tactican't is what really *** me off the most.
View full review
Loss:
$100
Cons:
  • Gearzone tactical
  • Service
Reason of review:
Poor customer service

Preferred solution: Full refund

2 comments
Guest

wish i had researched this place before ordering from them. They tried to charge me more for shipping after i had ordered from them.

said the website was wrong. said i wouldn't pay more, they downgraded it from 2 day to three day shipping. 5 days later no package and they won't respond to requests for the tracking number to my package.

was going to use the target at my birthday this weekend, that plans screwed. won't ever order from them again.

Guest

I WISH I HAD SEEN YOUR REVIEW BEFORE PLACING MY ORDER.....

I hope you were able to receive your Refund; they seem to find ANY reason to NOT follow their OWN Refund Policy.

If not, you can file a complaint with the Better Business Bureau AND the Missouri Attorney General....

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Anonymous
map-marker Memphis, Tennessee

Unauthorized charge!!! after 3 months!!

First of september I was looking for some mags for my sub2000 and I thought gearzone had some and would send them right out but after a week with no call, I called them only to find out the items were on backorder and i could either wait or cancel my order. So since a eta of delievery was not available I decided to cancel my order. 3 months later I get a email that they are being shipped to me, so I replied to them telling them that I had cancelled the order over the phone after finding out they were backorder and they shouldnt ship them to me,also i have moved in that 3 months and address is no good anymore. yet they emailed me back nothing they could do since it had already shipped. so after my bank account was overdrafted since i was not expecting this at all they cause my account to snow ball with all the nsf fees!!! After some phone calls and emails and alot of complaining they said they saw where the items were undelieverable but couldnt refund or credit my account till they had checked items back in even though usps told them they where on the way back!!! I explained i talked to my bank and they will credit all the nsf fees back once gearzone credits me back and they said still they have to wait. I am fed up w companies that say no problem we can cancel this for you right now and then 3 months later they say we dont see any record of it. Really?? I talked to them same lady and she dont remember it. guess i need a confirmation email for everything now just to cover myself or just change card #'s everytime i cancel something. what a hassle this place has been!!! DO NOT EVER GIVE THEM YOU BUSINESS!!!!!
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Loss:
$266
1 comment
Guest

We certainly apologize for the issues with your order and the cancelation that was not processed for you. During the time when there was an urgency for obtaining gun related items there was a lot of chaos in trying to get those items to customers and we may have missed an order or two or made a mistake during that time in getting an order canceled.

That certainly was not our intention and we do our best not to have those issues.

If you want to contact us we will be happy to discuss your situation with you. 888-432-****

Declan Eat
map-marker Dallas, Texas

Gear Zone

Order for MSA-RCV-C-FB19-M-CB Paraclete RAV Concealment Vest placed on 04.20.2013. Order delivered on 04.24.2013.Vest defective, and RMA number requested and issued on 04.24.2013. Merchandise shipped to Gear Zone on 04.26.2013, and delivered to same on 04.29.2013. It is 11 days later (05.09.2013), and my refund still has not been received.b The customer service at Gear Zone is pitiful at best. I'd recommend that you shop elsewhere for your tactical supplies and gear. The people at Gear Zone like to play games and hang on to your money as long as they think they can get away with it. Avoid this company at ALL COSTS !!!
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Loss:
$168

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